Jump to a Section:

• Initial Set Up
• Call Forwarding to Voicemail
• Message Indication
• Accessing your Messages
• Controls During Message Playback
• Controls After Message Playback
• Recording a New Greeting
• Updating  Your Recorded Name for Standard Greeting
• Changing the PIN

 

Initial Set Up

---

Before you will be able to send and receive messages you  will  first have to enroll in the new system:

1. Press messages button to access the voice mail system
2. Enter the default PIN 124578# then follow the instructions
3. Use the * key to go back, and the # key to move forward at any time.

The voicemail will guide you through a tutorial to set up your mailbox. You will be asked to: 

1. Record your name for identification (first and last name) e.g. Jane Smith
   
   The system will play back your recording; press # to continue or re-record
   
   You will then hear a system greeting with just your
   name included.
2. Press 1 to re-record and personalise this greeting. Record a greeting including your name
   
   e.g. “You have reached the extension for Jane Smith. I am sorry I am not available to take your call, please leave me a message after the tone and I will return your call as soon as possible. Thank you for calling”
   
   The system will play back your recording; press # to continue or 1 to re-record.
3. The system will then ask you to change the default PIN.
   
   Enter a new 6-digit PIN followed by # Enter again for confirmation followed by #
   
   The system will then run through some spoken options, and confirm that you have finished enrollment.

[back to top]

 

Call Forwarding to Voicemail

---

Note - This will override all default settings:

1. Press FwdAll softkey
2. Press messages button
3. To cancel call forwarding, press FwdAll softkey.

[back to top]

 

Message Indication

---

Your handset display will change as follows to indicate you have a voicemail:

"Message envelope" icon displayed

[back to top]

 

Accessing your Messages

---

1. Press messages button to access the voice mail system.
2. Press 1 to listen to your new messages.
3. The voice mail will tell you the date and time the message was received.

[back to top]

 

Controls During a Message Playback

---

• Press 1 to restart message
• Press 2 to save message
• Press 3 to delete message
• Press 4 to slow playback speed
• Press 5 to change volume
• Press 6 to increase playback speed
• Press 7 to rewind 5 seconds
• Press 8 to pause or resume message
• Press 9 to fast forward to end
• Press # to skip to end
• Press * to exit messages

[back to top]

 

Controls After Message Playback

---

• Press 1 to repeat message
• Press 2 to save message
• Press 3 to delete message
• Press 5 to forward (internal only)
• Press 6 to mark message new
• Press 7 to skip back
• Press 9 to play message details
• Press * to cancel.

[back to top]

 

Recording a New Greeting

---

1. Dial into Voice Mail
2. Press 4 for set up options
3. Press 1 for greetings  
4. Standard greeting will be played back to you Press 1 to start re-recording greeting
5. Press # to end.

[back to top]

 

Updating Your Recorded Name for Standard Greeting

---

1. Press # to end
2. Press # to end
3. Press 3 for personal settings
4. Press 2 to change name recording
5. Press 2 to change name recording
6. Press 2 to change name recording
7. Say your first and last name after tone then press #
8. Press 3 to hear current recorded name
9. Press 2 to re-record name
10. At the tone re-record your name or press * to keep current name

[back to top]

 

Changing the PIN

---

1. At the tone re-record your name or press * to keep current name
2. At the tone re-record your name or press * to keep current name
3. Press 3 for Personal settings
4. Press 1 to change your PIN
5. Enter new PIN then press # Press # to end
6. Enter PIN again
7. Press # to confirm

[back to top]